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Business Description

IXL is a Utah Limited Liability Company formed in January 2006. We were originally organized as Allfreight Solutions, LLC and changed our name to InXpress, LLC in April 2006. We operate under the names InXpress, LLC and “InXpress” and no other name. Our principal business address is 10619 S. Jordan Gateway Blvd., Suite 110, South Jordan, UT 84095. We began offering franchises for InXpress Businesses in May 2006. We do not conduct business in any other line of business and we do not offer franchises in any other line of business. We do not conduct, and have never conducted, a business of the type described in this Franchise Disclosure Document. Our agent for service of process in Utah is Dustin Hansen, 10619 S. Jordan Gateway Blvd., Suite 110, South Jordan, UT 84095. Our agents for service of process for other states are identified by state in Exhibit E. If a state is not listed, we have not appointed an agent for service of process in that state in connection with the requirements of franchise laws. There may be states in addition to those listed above in which we have appointed an agent for service of process. There may also be additional agents appointed in some of the states listed. We have not and do not operate any franchises like those described in this Franchise Disclosure Document, or in any other line of business. We have not offered franchises in any other line of business

Prior Experience

We have one parent company, InXpress Global Ltd. (“IX Global”). IX Global is a limited liability company incorporated in England in August 2012. IX Global is a wholly owned subsidiary of InXpress Holdings Ltd. (“IX Holdings”). IX Holdings is a limited liability company incorporated in England in September 2018. IX Global and IX Holdings share a principal business address at 5, Blueberry Business Park, Wallhead Road, Rochdale, Lancashire, United Kingdom OL 16 5AF. We have entered into a master franchise agreement (“Master Franchise Agreement”) with IX Global to license the rights to use the InXpress system, trademarks, and InXpress software. This Master Franchise Agreement grants us the right to offer franchises in the United States. IX Global and IX Holdings have not offered franchises in any other line of business. We have 14 affiliates: Our affiliate, InXpress Ltd., operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in the United Kingdom under its previous name, Express Worldwide, Ltd., since its inception in May 2004. In May 2011, Express Worldwide, Ltd. changed its name to InXpress Ltd. In December 2013, InXpress Ltd. became a wholly owned subsidiary of IX Global. The principal business address for InXpress Ltd. is 5, Blueberry Business Park, Wallhead Road, Rochdale, Lancashire, United Kingdom OL 16 5AF. Before incorporating Express Worldwide, Ltd., several of our principals conducted a similar business under the name Unishippers Ltd. InXpress Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. {00092829.DOCX.2 } 4 [2019 FDD v1F] Our affiliate, InXpress Australia Pty Ltd., operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in Australia since its inception in March 2012. InXpress Australia Pty Ltd. acquired the rights from a master franchisee business in July 2012. InXpress Australia Pty Ltd. is a wholly owned subsidiary of IX Global. The principal business address for InXpress Australia Pty Ltd. is 1/26 Flanders Parade, North Lakes, Qld 4509, Australia. InXpress Australia Pty Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Franchising LLC, operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering master franchises and franchises only in North America, Central America, and South America, except in the United States, since its inception in March 2013. In September 2013 InXpress Franchising LLC became a wholly owned subsidiary of IX Global. The principal business address for InXpress Franchising LLC is 10619 S. Jordan Gateway Blvd., Suite 110, South Jordan, UT 84095. InXpress Franchising LLC does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Franchising Ltd., operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering master franchises and franchises only in Europe, the Middle East, and Africa, except in the United Kingdom, since its inception in April 2013. In December 2013, InXpress Franchising Ltd. became a wholly owned subsidiary of IX Global. The principal business address for InXpress Franchising Ltd. is 5, Blueberry Business Park, Wallhead Road, Rochdale, Lancashire, United Kingdom OL 16 5AF. InXpress Franchising Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Franchising Pte, Ltd., operated a business similar to the type offered in this Franchise Disclosure Document, and has offered master franchises and franchises in Asia under its previous name, InXpress Global Pte Ltd., since its inception in October 2009. In May 2013, InXpress Global Pte Ltd. changed its name to InXpress Franchising Pte Ltd. and became a wholly owned subsidiary of IX Global. The principal business address for InXpress Franchising Pte, Ltd. is 75 Duxton Road, #04-00, Singapore 089534. InXpress Franchising Pte Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. InXpress Franchising Pte, Ltd. currently has no activity. Our affiliate, InXpress Asia Pte Ltd., currently has been holding carrier agreements in the Asia Pacific region since its inception in July 2009. In May 2013, InXpress Asia Pte Ltd. became a wholly owned subsidiary of IX Global. The principal business address for InXpress Asia Pte, Ltd. is 75 Duxton Road, #04-00, Singapore 089534. InXpress Asia Pte Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Canada Ltd., operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in Canada since its inception in September 2014. It acquired the rights from a master franchisee business that was terminated in August 2014. InXpress Canada Ltd. is a wholly owned subsidiary of IX Global. The principal business address for InXpress Canada Ltd. is 10619 S. Jordan Gateway Blvd., Suite 110, South Jordan, UT 84095. InXpress Canada Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress New Zealand Limited operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in New Zealand since its inception {00092829.DOCX.2 } 5 [2019 FDD v1F] on March 13, 2017. InXpress New Zealand Limited is a wholly owned subsidiary of IX Global. The principal business address for InXpress New Zealand Limited is 69 Rutherford Street, Hutt Central, Lower Hutt, 5010, New Zealand. InXpress New Zealand Limited does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress France SARL, operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in France since its inception on March 8, 2017. InXpress France SARL is a wholly owned subsidiary of IX Global. The principal business address for InXpress France SARL is 18 rue Jean Mermoz 75008 Paris. InXpress France SARL does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Franchisee India Private Ltd., operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in India since its inception on June 12, 2017. InXpress Franchisee India Private Ltd. is a wholly owned subsidiary of IX Global. The principal business address for InXpress Franchisee India Private Ltd. is B- 303, 3rd Floor, Citi Point, JB Nagar, Andheri-Kurla Road, Andheri (East), Mumbai-400059, Maharashtra. InXpress Franchisee India Private Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress South Africa Pty Ltd., operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in South Africa since its inception on May 17, 2017. InXpress South Africa Pty Ltd. is a wholly owned subsidiary of IX Global. The principal business address for InXpress South Africa Pty Ltd. is Spaces, Suite 324, No 1 Bridgeway Road, Century City, Cape Town, 7441. InXpress South Africa Pty Ltd. does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Vietnam Company Limited, operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in Vietnam since its inception on August 10, 2017. InXpress Vietnam Company Limited is a wholly owned subsidiary of IX Global. The principal business address for InXpress Vietnam Company Limited is 469 Dien Bien Phu Str. Wrd 3, District 3 Hochiminh City, Vietnam. InXpress Vietnam Company Limited does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Hong Kong Limited, operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in Hong Kong since its inception on July 19, 2017. InXpress Hong Kong Limited is a wholly owned subsidiary of IX Global. The principal business address for InXpress Hong Kong Limited is Room 1614, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon. InXpress Hong Kong Limited does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business. Our affiliate, InXpress Germany GmbH, operates a business similar to the type offered in this Franchise Disclosure Document, and has been offering franchises only in Germany since its inception on November 15, 2017. InXpress Germany GmbH is a wholly owned subsidiary of IX Global. The principal business address for InXpress Germany GmbH is Königstrße 81-83, 47798 Krefeld. InXpress Germany GmbH does not provide products or services to franchisees, and has not and does not offer franchises in any other line of business.

Business Offered

We offer franchises (“InXpress Franchise(s)” or “Franchise(s)”) for the use of our “INXPRESS” trademarks, trade names, service marks, and logos (“Marks”) for the operation of InXpress Businesses. InXpress Businesses are operated under our proprietary InXpress system (“System”). The System may be changed or modified by us throughout your ownership of the Franchise. InXpress Businesses promote, advertise, solicit, establish, maintain, and service customer accounts and provide them discount transportation services under the terms of contracts between us and various international, airfreight, express truck, and other transportation services (“Carriers”). You may operate your InXpress Business from your home, or you may choose to rent an executive suite office or other commercial office or retail space. You must sign our standard franchise agreement attached to this Franchise Disclosure Document as Exhibit A (“Franchise Agreement”). You may operate one InXpress Business for each Franchise Agreement you sign. You will operate your InXpress Business in a designated primary franchise market area (“Primary Franchise Market Area”).

Initial Fees

You must pay us an initial franchise fee (“Initial Franchise Fee”) of $50,000 when you sign the Franchise Agreement. The Initial Franchise Fee is due in full at the time you sign the Franchise Agreement, is uniform (except as provided in the next paragraph) and is fully earned by us once paid. The Initial Franchise Fee is not refundable under any circumstances. We participate in the VetFran program. Under this program, honorably discharged veterans of the United States armed forces receive a 15% discount on the Initial Franchise Fee. To receive the discount, you must submit a written request for the applicable discount at the same time that you submit all other information to prepare your franchise documents and you must be majority owner of the franchisee entity. Requests for discounts made after you sign the Franchise Agreement will not be granted. Some states have imposed a fee deferral. Please refer to the “State Addenda” in Exhibit G to the Franchise Disclosure Document. {00092829.DOCX.2 } 9 [2019 FDD v1F] Training You will be enrolled in our initial training program after you sign the Franchise Agreement, which consists of both online and in-person training (see Item 11). You will be required to pay us a training fee of $5,000 (“Training Fee”) for up to two people to attend initial training. You may bring additional people for $495 per person. The Training Fee is due in full at the time you sign the Franchise Agreement, is fully earned by us once paid and is not refundable under any circumstances. The Training Fee does not include travel related expenses to attend any training program. Start-Up Marketing Fee You will be required to pay us a start-up marketing fee of $10,000 (“Start-Up Marketing Fee”) when you sign the Franchise Agreement. The Start-Up Marketing Fee is fully earned upon execution of the Franchise Agreement and is not refundable under any circumstances. We will use the Start-Up Marketing Fee to cover the costs to conduct a local marketing plan for your InXpress Business. We will use part of the Start-Up Marketing Fee to hire a telemarketing employee or telemarketing firm from our approved vendor list to help fill your sales pipeline with prospects, whose sole purpose is to cold call businesses you select to identify if they are currently using a competitor (“Lead Qualification”). These leads are then used by you, along with various other prospecting methods, to build your pipeline of qualified potential customers. See Item 7 and Item 11 for more information regarding the Start-Up Marketing Fee. You will also be required to pay this fee if you are the transferee purchasing an InXpress Franchise as a result of a transfer. Managed Services Program we have made arrangements with several vendors for preferred pricing for products and services used by InXpress Businesses. Some of these services are provided by us or paid for by us and others are billed by the vendors. We combine monthly fees and pro rate yearly fees and charge you one ongoing managed services program fee (“MSP Fee”). The MSP Fee is currently $184.62 every two weeks. The fee includes access to designated software programs, email accounts and website hosting. Because this fee is partly determined by the fees charged by our vendors, it may be adjusted throughout the year and may fluctuate from year to year. We reserve the right to upgrade, modify, and add new software. You will be responsible for any increase in fees that result from any new suppliers, upgrades, modifications, or additional software. This fee begins on the last day of the month, four months after you sign your Franchise Agreement. The MSP Fee is deemed fully earned by us once paid and is not refundable under any circumstances.

Financing

We do not offer direct or indirect financing to you. We do not guarantee your note, lease, or other obligation.

Franchisee Revenue and Profit

The FTC's Franchise Rule permits a franchisor to disclose information about the actual or potential financial performance of its franchised and/or franchisor-owned outlets, and/or affiliate-owned outlets, if there is a reasonable basis for the information, and if the information is included in the Franchise Disclosure Document. Financial performance information that differs from that included in Item 19 may be given only if: (1) a franchisor provides the actual records of an existing outlet you are considering buying; or (2) a franchisor supplements the information provided in this Item 19, for example, by providing information about performance at a particular location or under particular circumstances. As of December 31, 2018, we had 96 InXpress Businesses in operation (“2018 Reporting Group”). The 2018 Reporting Group does not include of any InXpress Businesses that were terminated prior to December 31, 2018. As of March 31, 2019, we added seven franchises for a total of 103 InXpress Businesses in operation (“Q1 2019 Reporting Group”). Tables One through Four below include financial information about the 2018 Reporting Group for the 2018 calendar year and the Q1 2019 Reporting Group for the first three months of 2019. Table Five includes financial information for all InXpress Businesses that were sold or transferred between January 1, 2017 and March 31, 2019. All figures in the following tables are based on unaudited financial information collected from franchisees.