BrightStar Care

2275 Half Day Road

[email protected]

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BrightStar Franchising, LLC is an Illinois limited liability company with their principal offices at 1125 Tri-State Parkway, Suite 700, Gurnee, IL 60031. They were organized on January 21, 2005 and have offered franchises since August 2005.

You will operate an agency that provides and markets comprehensive non-medical and medical home care services to home care clients within their home or residence as well as supplemental healthcare staff to institutional clients according to the administrative and operational components noted in your Franchise Agreement (the “BrightStar Care Agency Program” or “Program”). A copy of the Franchise Agreement is attached as Exhibit B to this Disclosure Document. As described in further detail below, the BrightStar Care Agency Program provides franchisees with four primary revenue streams: Non-Medical (Companion) Caregiver in-home care services, Medical Personal Care in-home care services, Medical Skilled Care in-home care services, and Supplemental Healthcare Staffing. As a new location, the training will emphasize Companion and Personal Care in-home care services as well as utilization of the BrightStar Care National Accounts Program. With mastery and revenue achievement, you will be offered supplemental training for Medical Skilled in-home care services (where allowed by state licensure laws) and Supplemental Healthcare Staffing. Some BrightStar Care franchisees offer all four services, and some do not. For example, not all franchisees provide Medical Skilled Care in-home care services where state regulations prevent their ability to do so (as further described below). We identify the BrightStar Care Agency Program by certain trade names, service marks, trademarks, logos, emblems, and indicia of origin, including the marks “BrightStar,” distinctive trade dress, and such other trade names, trademarks, and service marks we now or may in the future designate in writing for use in the BrightStar Care Agency Program (the “Marks”). We and our affiliates continue to develop, use, and control the use of the Marks to identify for the public the source of services and products marketed under the BrightStar Care Agency Program and to represent the Program’s high standards of quality, appearance, and service. You need not have experience in the healthcare industry before acquiring your Agency franchise. You initially must obtain whatever licensure is required to perform Companion and Personal inhome care services in your state. You must submit self-certification and a compliance review 9 months after opening to ensure your operation meets BrightStar Care standards. Once you achieve $15,000/week in weekly revenue (although we make no representation how long this will take or whether it will occur as this relates to a unique combination of territory, competition, salesperson performance, national account opportunities, and operational execution by you), you must apply for licensure to perform the fullest extent of the BrightStar business model allowed within your state and apply for Joint Commission Accreditation. Each application must be made within 90 days after achieving a 4-week average of $15,000/week in weekly revenue. You must obtain licensure to perform the fullest extent of the BrightStar business model and obtain your Joint Commission Accreditation within 6 months following application of licensure and Joint Commission Accreditation. If attaining skilled licensure in your state is delayed due to unpreventable administrative licensing issues at the state licensing authority, then an additional period of time not to exceed 6 months post-skilled license issuance will be allowed to obtain Joint Commission Accreditation. You must maintain your licenses and Joint Commission Accreditation in good standing throughout the Franchise Agreement’s term. The majority of our current franchisees have no prior healthcare industry experience. You should investigate the availability in your state of all required licenses before acquiring our franchise. Home care clients to whom you will market your services include individuals of varying needs requiring in-home care. You will design a customized care plan for each home care client after their needs have been evaluated by a Registered Nurse on your staff and match the client or the client’s family member with a qualified, pre-screened caregiver who is compatible with the client’s needs. Other care you will offer includes medication setups, assistance with administering medications, ambulation and exercise based on an established care plan, reporting of conditions and changes to supervising RN and/or doctor, taking and recording vital signs as instructed, inhome injections and infusions with doctor’s order (provided you and/or your employees are licensed under applicable law to do so), bath visits, physical and occupational therapy, medical social worker consultation and counseling, transportation to and from doctor’s appointments, and travel companionship services.