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At Franchimp, we strive to provide our clients with high-quality services and tools for their franchising needs. To maintain fairness and clarity, we have established the following Terms of Refund for our services. By purchasing any of our services, you agree to the terms outlined below:
1.1. Refund requests will only be considered under specific circumstances outlined in these terms.
1.2. Refunds are not provided for issues caused by user error, misuse, or failure to use the service as intended.
1.3. To be eligible for a refund, you must submit your request in writing to our support team at [email protected] within 30 days of the purchase date.
2.1. Annual Subscription Fee: The first year of the Franchimp Pro subscription is billed in full at $1,800 and is non-refundable. Refunds for the first-year subscription fee may be issued if Franchimp fails to deliver the promised services or if the service is proven to be completely inaccessible due to technical issues attributable to Franchimp for a period exceeding 14 consecutive days.
2.2. Monthly Renewals: Starting from the second year, the subscription renews monthly at $150. You may cancel your subscription at any time before the next billing cycle to avoid charges. No refunds will be issued for partial months.
2.3. Refunds for Franchimp Pro are only available if:
3.1. All purchases of individual FDDs and credit packages are final and non-refundable. However, refunds may be issued if the purchased FDDs are corrupted, inaccessible, or incorrectly provided (e.g., an FDD is mislabeled or the file contents do not match the requested document).
3.2. Unused credits are valid for one year from the date of purchase and are non-transferable.
3.3. Refunds will not be issued for expired or unused credits.
4.1. The $350 fee for financial models, which includes both single and multi-use models, balance sheets, and training, is non-refundable.
4.2. If the financial model provided contains a significant error attributable to Franchimp, we will, at our discretion:
5.1. Refunds will not be issued for dissatisfaction stemming from subjective preferences, such as design or layout of the deliverables, where the deliverables meet the agreed-upon specifications.
5.2. Refunds will not be issued in cases of suspected abuse, such as excessive or fraudulent usage of the services.
5.3. No refunds are available for free trials, promotional offers, or discounts.
6.1. Franchimp provides information and tools to support prospective franchisees in their decision-making process. However, Franchimp does not guarantee any specific results, financial or otherwise, arising from the use of its services. All information and tools are provided "as is" for informational purposes only and should not be interpreted as definitive guidance. Users should independently verify the information and consult external qualified professionals before making decisions based on Franchimp’s services.
6.2. The performance of franchises, businesses, or investments is influenced by various external factors, including market conditions, economic changes, and user decisions, which are beyond Franchimp’s control.
6.3. By using Franchimp’s services, you acknowledge and agree that all decisions and actions taken based on our advice or information are your sole responsibility. Franchimp is not liable for any losses, damages, or outcomes resulting from these decisions.
7.1. In the event of a dispute regarding a refund, Franchimp will make reasonable efforts to resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated to arbitration in accordance with our Terms of Use. Arbitration costs will be shared equitably between Franchimp and the user. This clause does not waive any mandatory statutory rights available to the user under applicable laws.
7.2. All disputes are subject to the governing laws outlined in our Terms of Use.
8.1. Franchimp reserves the right to amend these Terms of Refund at any time. Material changes to these Terms of Refund will be communicated to users at least 30 days before taking effect. Users may opt out of continued service under the new terms by notifying [email protected] during this period.
8.2. Continued use of our services constitutes your acceptance of any changes to the Terms of Refund.
Addendum: Relationship to Terms of Use These Terms of Refund are subject to and incorporated into Franchimp’s Terms of Use. By using our services, you agree to the Terms of Use in addition to these refund terms. Please refer to the Terms of Use for further information on general terms governing the use of Franchimp’s services.
For further inquiries, please contact our support team at [email protected]. We appreciate your business and are committed to providing you with the best possible service.
