Chick-fil-A is operated by Chick-fil-A, Inc., a Georgia corporation based in 5200 Buffington Road, with its brand originating in 1946. The company provides fast food restaurant services centered on chicken sandwiches and related menu items, including chicken entrees, sides, salads, and beverages served through its restaurant locations.
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Chick-fil-A (Operator) provides a comprehensive support system designed to guide you from your first day of training through every stage of your business ownership.
Chick-fil-A provides assistance in site acquisition/lease negotiation, equipment procurement and installation, and initial and ongoing training. During operation, Chick-fil-A administers sales receipt collection and payment programs, provides business services, furnishes monthly fee calculation reports, and administers advertising fund usage. Initial training is an in-person program lasting approximately 5 weeks, covering operations, food preparation, accounting, service, customer relations, communications, maintenance, purchasing, planning, brand standards and marketing.
Chick-fil-A negotiates and executes leases or acquires interests/rights for the restaurant premises, acquires and installs most equipment, and provides training to the Operator.
Chick-fil-A establishes and administers a program for collecting sales receipts and facilitating payments; provides business services; furnishes monthly fee calculation reports; and administers use of collected advertising fees for promotional activities and advertising.
Operators are not currently required to contribute to a national advertising fund as a matter of policy (reduced from 3.25% of Gross Receipts to 0% effective July 1, 1989), though Chick-fil-A reserves the right to reinstate this. Local/regional advertising cooperatives may be formed and require contribution if a majority of Operators vote to implement one. Chick-fil-A may offer optional advertising support through its in-house agency for a fee.
Chick-fil-A selects the site of all Chick-fil-A Restaurants, basing decisions on availability and terms, demographic reports, traffic information, adjacent tenants/owners, and lease/sale terms.
Chick-fil-A provides a POS hardware and software system and management PC leased to the Operator as part of equipment rental, including the CFA One mobile app. Fees for high-speed internet access and technical support range from $9,500 to $20,000 per year.
The typical length of time between signing the Franchise Agreement/Additional Business Amendment or paying the initial franchise fee and the restaurant opening is approximately six to twelve weeks.
The initial training program is in-person, lasts approximately 5 weeks, and covers operations, food preparation, accounting, service and customer relations, communications, maintenance, purchasing, planning, brand standards and marketing. Training is conducted approximately seven times per year at Chick-fil-A's Atlanta headquarters and in company-operated restaurants, and is directed by Mr. William Dunphy. Chick-fil-A pays for the training program's cost; trainees are not compensated.
The total number of pages in the operations and training manuals is 619, with the Table of Contents attached as Exhibit E.