The UPS Store is operated by The UPS Store, Inc. and provides retail mailing, packaging, and shipping services along with printing, business services, and rentals. Centers operate in traditional retail locations as well as non-traditional settings such as hotels, universities, military bases, convention centers, shopping malls, airports, self-storage facilities, and corporate office buildings, with offerings tailored to each location's customer base.
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The UPS Store provides a comprehensive support system designed to guide you from your first day of training through every stage of your business ownership.
Item 11 describes the franchisor's pre-opening and post-opening assistance, advertising, computer systems, and training obligations to franchisees.
The franchisor reviews and accepts or rejects proposed sites, provides a Laser Lite Center design, coordinates construction through a Center Development Coordinator, provides electronic access to confidential Manuals, licenses Proprietary Software, and develops an Initial Marketing Plan.
A multi-phased program including Web-based training, In Store Experience (ISE) Parts I and II (5 days each), University Business Course (UBC, 5 days), and Print Services Training (3 days), totaling 197 hours across classroom, in-center on-the-job, and web-based training covering topics such as Financial Management, Sales & Customer Experience, POS Systems, Marketing, Mailbox Services, USPS & Mailbox Services, UPS Shipping Services, Packaging, Print Services, Commerce Ready Services, and Freight Services.
The franchisor provides computer systems and software with periodic upgrades, continuing consultation and advice, periodic supplemental or additional training programs, and advertising/promotional materials for local and regional marketing.
Includes the Multiple Center Owner Workshop (MCOW), a 4-day program required for first-time Multiple Center Owners, plus ongoing continuing education programs, online learning via the Learning Center, regional training workshops, networking meetings, and franchisee conventions.
Franchisees contribute to the National Advertising Fund (NAF), The UPS Store Marketing Fee (1% of STR), and DMA Advertising Collaboratives for local, regional, and national advertising, marketing, and public relations activities.
Franchisees must purchase POS System hardware, back office machines, and license proprietary software (Counter Manifest System, POS, Corporate Accounts Management System, Unified Package Management) for a One-Time Per-Franchise Proprietary Software License Fee of $4,750 and an Annual Technology Development and Support Fee of $2,868.